FAQs
FAQs
1. Product & Technical
1. What types of connectors do you supply?
We offer a wide range of connectors including automotive, power, wire-to-wire, circular, Ethernet, RF, and many more.
2. Are your connectors RoHS and UL compliant?
Yes, we support RoHS-compliant and UL-approved connectors across our range.
3. Can I get a datasheet for your connectors?
Absolutely. We provide datasheets for all our connectors on request.
4. Do you offer equivalent parts to JST, TE, Molex, KET, etc.?
Yes, we offer equivalents for major brands like JST, TE, Molex, KET, and more.
5. Can you support custom connector development?
Yes, we specialize in supporting custom development projects tailored to your requirements.
2. Order & Delivery
1. What is the lead time for orders?
It depends on the part. Common parts are usually in stock thanks to our 20,000+ sq. ft. warehouse. Others may vary based on production cycles.
2. Do you keep stock for urgent or regular requirements?
Yes, we receive regular shipments every week and maintain stock for high-demand items.
3. Do you ship internationally?
Yes, we can ship worldwide.
4. Do you support bulk orders?
Yes. We primarily serve OEMs and can handle large-volume requirements with ease.
5. Do you supply to OEMs or large manufacturers?
Yes, many of our clients are OEMs in sectors such as automotive, lighting, consumer electronics, and industrial automation. We understand their requirements and offer competitive pricing, technical support, and timely deliveries.
3. Pricing & MOQ
1. What is your minimum order quantity (MOQ)?
MOQ depends on the specific connector type, but we also support retail quantities where possible.
2. Do you offer volume-based discounts?
Yes. Our pricing improves with quantity and loyalty — long-term clients benefit from better rates.
3. How is pricing determined?
Pricing is based on factors like order quantity, project size, and lead time. We ensure fair and transparent quotes.
4. Can I get a sample before placing a bulk order?
Yes, we provide samples for approvals.
5. Are prices inclusive of tax?
Prices are quoted as Product Cost + GST.
4. Support & Services
1. How can I contact your team for support?
You can reach us via phone or email for any support or inquiries.
2. Can I request a product catalog or quotation?
Yes, we’re happy to share catalogs and quotations upon request.
3. Do you support wire harness projects with BOM?
Yes, we support wire harness projects and can help with BOM-based sourcing.
4. Which brands do you officially distribute?
We are authorized distributors for ZB, Xinya, Youngyak (YY), and Neltron.
5. Do you accept dealership or partnership inquiries?
Yes, we welcome collaboration. Please contact us by email to discuss further.
5. General Questions
1. Where is Ox Connections located?
We have a pan-India presence with offices in Mumbai, Delhi, and Bangalore.
2. Do you have a printed catalog or brochure?
Yes, we do. You can request a copy by email or download it from our website.
3. Can I visit your office in person?
Yes, you’re welcome to visit our Mumbai office in Grant Road East, Lamington Road to meet us and understand our product range.
Still Have a Question?
Drop us a message at [email protected] or call us we’re always happy to help